|
|
| The Customer Journey |
The
Customer Journey for hosting a successful Conference or
event at London Hilton
Metropole
Enquiry Stage
• Client enquiry is taken by our Conference &
Banqueting Sales Manager (C&B Sales Manager)
• The Brief is prepared and costed and sent to client
within 24 hours
• C&B Sales Manager makes follow up telephone
call and client invited for hotel Show Round
• Client confirms approval of offer and contract
is sent out by the hotel
• Client approves contract and final detailed brief
is created by both parties
Pre-Event Stage
• The Conference & Banqueting Guest Relations
Manager (C&B Guest Relations Manager) is briefed by
C&B Sales Manager and is introduced to the client
• For bigger events a pre-event meeting takes place
when client and production company meet the hotel team
to discuss the event in detail from the event set up,
production, menus, bedrooms, registration etc. The
Team includes
o Director of Operations
o C&B Sales Manager
o C&B Operations Manager
o Front Office Manager
o Executive Chef
Actual Event Stage
• A Dedicated C&B Guest Relations Manager controls
and manages the event/meeting
• C&B Guest Relations Manager is primary contact
for client and production company who will co-ordinate
all operational queries during the event into the relevant
hotel departments
• At the end of each event day the C&B Guest
Relations Manager has a debrief with client and reviews
billing
• At the end of the event C&B Guest Relations
Manager will have final debrief
• Invoice sent out to client 3 days after the event
Post Event Stage
• C&B Sales Manager will contact client for
a follow up debrief on overall results of the event and
will check to see if the Hilton London Metropole can help
with any future conferences.
FORTHCOMING EVENTS
| June |
2010
FIFA World Cup, South Africa
Download
the match schedule here
Falklands - June 19th:
A Dip for the Brave
Bold residents, visitors and onlookers gather together
for the annual mid-winter swim. Taking to the chilly
waters of the South West Atlantic is not one for
the faint hearted, but this fundraising event is
great fun to watch. All the action takes place in
Surf Bay, about five kilometres east of the capital,
Stanley. Learn
more |
 |
Opera
Extravaganza at Masada (3-5 June 2010)
To celebrate the 25th anniversary of the Israeli
Opera, the company will present an opera weekend
(June3-5 2010) in the Dead Sea area, highlighted
by a production of Nabucco, Giuseppe Verdi’s
Jewish opera at the footsteps of Mt. Masada, one
of the major symbols of the heroism and survival
of the Jewish people.
Nabucco is one of Verdi’s most popular operas
which is considered as the Italian composer’s
Jewish opera. The story of this opera follows
the Babylonian King Nabucco who destroys the Temple
in Jerusalem, exiles the children of Israel to
Babylon and eventually seeks forgiveness from
the God of the Jews and restores their freedom.
Learn more
|
| August |
August
14th: Falklands Day
Falklands Day marks the first recorded sighting
of the Islands on 14th August 1592 by English sea
captain John Davis from his ship called ‘Desire’. |
| September |
September
1st: Get Hooked as Trout Season Begins
Few places in the world can offer a true wildness
fishing experience like the Falkland Islands. With
a variety of fishing spots, stunning backdrops,
unspoilt locations and above all, pristine waters,
the start of the Trout fishing season is a perfect
time to visit the Islands for any fishing enthusiasts.
The season ends in April.
The Great Return
After being away for up to six months Gentoo and
Magellanic penguins return to the Islands along
with the black-browed albatross and male Elephant
seals. The Falklands buzz as the breed season for
lots of wildlife begin.
September 11th –
12th: Get Crafty
The annual arts and crafts fair shows held at the
Falkland Islands Community school in Stanley offers
local work including photography and woven and leather
products. |
October |
11-17th
October 2010 - London Cocktail Week
Falklands -October - November: New Life
October to November marks the start of new wildlife
arrivals on the Islands – eggs are laid by Gentoo,
Magellanic and rockhopper penguins and black-browed
albatrosses, whilst Elephant seal pups are born early
October. |
December |
The
Kings are Born
King penguins are the Islands proud upstanding feathered
dweller. Eggs from these regal birds are laid from
mid-November through to mid-March. Between May and
August new chicks may only be fed three times as
parents return infrequently to the Islands spending
much of their time at sea. Kings have an average
18 month breeding cycle and chicks don’t venture
off dry land until they are 14-16 months old. Volunteer
Point is a fantastic place to watch the Falkland
Kings which are the World’s largest, most
accessible northerly colony.
23
April – 3 October 2010
Shakespeare’s Globe 2010 theatre season
Public booking for the theatre season opens on 15
February 2010, when tickets will be available through
the box office: 020 7901 9919 / 020 7087 7398 or
online: www.shakespeares-globe.org.
Priority booking for the Friends of Shakespeare’s
Globe opens in January 2010.
23 April – 27 June
Macbeth by William Shakespeare
15 May – 21 August 2010
Henry VIII by William Shakespeare
6 June – 2 October
Henry IV Part 1 by William Shakespeare
Directed by Dominic Dromgoole
3 July – 3 October
Henry IV Part 2 by William Shakespeare
Directed by Dominic Dromgoole
24 July – 21 August
Anne Boleyn by Howard Brenton
Directed by John Dove
14 August – 2 October
The Merry Wives of Windsor by William Shakespeare
Directed by Christopher Luscombe
5 September – 1 October
Bedlam by Nell Leyshon |
|
|
