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Is Terminal 5
Bewitched?
I was really hoping to
bring you some exciting news about Heathrow’s Terminal
5. This is because after a super-charged press
conference where the big men from BAA and BA and the
Designer assured me that passengers would be greeted
with stunning views, biometrics, state-of-the-art
everything and above all an efficient baggage reclaim
and hall like no-one has ever seen everything seem to be
going wrong at the Terminal!
In fact I am not sure if
I, like the Queen who opened the Terminal or other press
members at the conference were hypnotised to believe
something or if a spell has been cast on this wonderful
new Terminal. I actually feel sorry for the bosses at
BAA and BA but more so for BAA than BA especially as
owners of the Terminal, they are bound to take the flak
even if BA staff prove too slow to learn.
My
question to David Noyes, Customer Service Director of
British Airways PLC at the press conference was “How
confident are you that it is all going to go smoothly?”
His answer was “We have tested it 60 times and improved
on our service at every testing – that is how confident
we are.” So what went wrong? We will perhaps not know.
Given that positive image and British Airways have not
been the very close friends lately, I hope that at least
for the sake of BAA, travellers will be told exactly
what went wrong and how it was resolved in order to
restore our faith in these two companies whose names
start with the first two letters of the alphabet.
Lyssiemay Annoh - Editor
Kindly email your experiences to the editor.
The one to read -
A Winter Weekend in Tallinn,
Estonia It is always a good idea to include
new destinations in your city breaks and a wise move
will be to travel with the destination’s carrier. My
next 48-hour winter break is in Tallinn, Estonia. I have
to confess that when I set out to experience a weekend
in Tallinn, I was not sure of what to expect. Read
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